Training and Support

Franchise Training and Support

As a global family of brands, Inspire Brands provides exemplary franchise training and support to set our franchise owners on the path to success. 

We have created standard systems and processes across all of our brands in an effort to strengthen our collective capabilities and successfully meet the challenges of today’s business environment. Inspire provides best-in-class training and continuous support whether you open one location or 15 locations of any of our brands. 

Shared Resources

One way Inspire is ensuring our brands have access to top talent and resources is through our centralized, scalable shared services. These resources include finance, corporate HR, enterprise IT, facilities management, franchise sales, real estate and construction, legal, communications, and international services. 

We’ve also invested in industry-leading capabilities to leverage across our portfolio of brands, as well as to differentiate the brands from competitors. The key focus areas of this initiative include demand generation and personalization, guest and restaurant technology, supply chain, culture and talent development, operations innovation, brand management, product development, and pricing and discounting. 

While each of our brands maintains its own operational and strategic functions, Inspire maintains a focus on owning and operating our own corporate restaurant locations to show our franchise owners our commitment to thinking and acting like an owner. This helps create a better relationship with franchisees, as we can show that we’ve completed any new innovations, technologies, and changes ourselves on a very large scale. 

Inspire has adopted a long-term strategy to create advantages for each of our brands. We’ve designed these advantages to not only enable each brand to benefit from them but to build off the strengths of one another. 



Before any franchise owners can begin operations at their new restaurant, Inspire Brands ensures they have the knowledge and confidence they need to own and operate their business.

In order to maintain the differentiation between the different concepts within our portfolio, Inspire has developed unique franchisee training programs for each of our brands that retain their individuality while embracing the shared-services advantages we provide.

Baskin Robbins

Training Program

  • Duration: 10 days
  • Includes how to produce, merchandise, serve, and package products

      • Fundamentals and Dessert Operations Training (25-30 hours classroom training, 15-20 hours restaurant operations training)
      • Franchisee Business Fundamentals Training (40 hours of classroom training)
      • Restaurant Operations Training (20 hours classroom, 20 hours restaurant operations training)
      • Total: 85-90 hours of classroom training, 35-40 hours restaurant operations training
  • “The U” – Online Training Program

    • Duration: 24 hours
      • Business Management Training (8 hours)
      • Dessert Management Training (4 hours)
      • Brand Training (12 hours)
Baskin Robbins Logo

Jimmy John’s

Training Program
“Boot Camp”

  • Duration: 5 days
  • Includes opening procedures, sandwich preparation, slicing, bread baking, systems and procedures, and closing procedures (8.5-9 hours on-the-job training per day)

Initial Training

  • Duration: 2 weeks
  • Includes orientation, history and culture, customer service, complaint management, safety and security, leave the mayo on the bread, JJ #1-7, closing procedures, sandwich preparation, slicing, bread baking, systems and procedures, truck/produce ordering, invoices/week ending, and equipment maintenance (8.5 hours on-the-job training per day)
  • Also includes compliance, serious deliveries, financials and food cost, marketing 101, scheduling, and mid-shift operational procedures


Training Program

Dunkin’ Brand Training Program – “The U”

  • Duration: 19 days
  • Core Initial Training Program

    • Orientation to QSR, Dunkin’ Brand orientation, food safety training, Dunkin’ ops 101 restaurant basics, Dunkin’ ops 201 restaurant systems, in-restaurant experience, Dunkin’ production training, POS, and back office training
    • Total: 155-315 on-the-job training, 46.5-52.5 hours online training


Training Program

Career Development Program (Staged Training Program)

  • General Manager Training – Includes guest service, cybersecurity, risk management, inventory management, balanced scorecard, financials, labor and cost control, and professional development. Total: 80 hours on-the-job training
  • Shift Manager Training – Includes professional etiquette, team member training skills and development, HR safety and security, time management, and decision-making, employee relations and teamwork, listening and giving feedback, and food cost and sense. Total: 120 hours on-the-job training
  • Crew Leader Training – Includes computer training, station leads, and functional areas. Total: 40 hours on-the-job training
  • Assistant Manager Training – Includes interviewing, culture, discipline, team member appraisals, team member retention, P&L analysis, local store marketing, and manager meetings, problem solving, and motivation. Total: 80 hours on-the-job training
  • Team Member Positional Training – Includes front-of-house, back-of-house, station overview, and computer training. Total: 120 hours on-the-job training
  • General Manager Leadership Class – Total: 16 hours classroom training
Sonic logo

Buffalo Wild Wings

Training Program

In-Sports Bar Training

Duration: 7 weeks

  • HOH Operations – 10 hours classroom training, 40 hours on-the-job training
  • FOH Operations – 10 hours classroom training, 40 hours on-the-job training
  • Running a Shift – 10 hours classroom training, 40 hours on-the-job training
  • General Management Responsibilities – 10 hours classroom training, 90 hours on-the-job training
  • Total: 40 hours classroom training, 210 on-the-job training

Buffalo Wild Wings GO

Training Program
Manager Basics Learning Plan (MBLP)

Duration: 4 weeks

  • 1- Open/Mid – 50 hours on-the-job training
  • 2- Close/Mid – 50 hours on-the-job training
  • 3- Close/Mid – 50 hours on-the-job training
  • 4- Open/Mid – 50 hours on-the-job training
  • Total: 200 hours on-the-job training
Buffalo Wild Wings


Training Program

Arby’s Restaurant MTP

  • Duration: 7 weeks

    • Team Member Training Program – 2 weeks – Includes opening tasks, closing tasks, and restaurant service skills. Total: 96 hours on-the-job training
    • Shift Management Training Program – 3 weeks – Includes opening tasks, closing tasks, Arby’s “meat of the business” operating systems and tools, and Manager in Charge (MIC) responsibilities. Total: 144 hours on-the-job training
    • Critical Thinking and Leadership Skills – 2 weeks – Includes critical thinking skills for Arby’s restaurant managers, leadership skills for Arby’s restaurant managers, and establishing high degrees of proficiency in MIC role. Total: 96 hours on-the-job training
Arbys Logo

The Technology and Innovation You Can Expect from Us

In this day and age, technology moves at the speed of light. While the restaurant industry has been one of the last sectors to adopt transformative technologies, Inspire Brands is looking for innovations to make a significant impact on efficiency through labor productivity, eliminating waste, and improving the speed and accuracy of service. Technology plays a key role across our core capabilities and will only increase its influence on the restaurant business moving forward.

We’re proud to foster a culture of innovation. Inspire encourages team members to take risks, test, and learn, creating an environment where ideas emerge and succeed at every level. Our unconventional view of the industry and overall business model has allowed us to remain focused on fundamental operating principles. We’re able to maintain a strong foundation of restaurant industry experience that spans a broad range of multiple industries and business models. By combining technology and innovation, we’re able to achieve our goal of balancing the needs of the current food service workforce with the expertise that comes from years of experience.

Want to learn more about the Inspire Brands franchise opportunity?
Reach out to our friendly franchise team today!

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